2008 Butterly Case
From Phantom
Revision as of 15:18, 4 August 2008 by 193.131.188.10 (Talk)
Key Facts
| Amount stolen | £270.62 |
| Number of Withdrawals | 2 |
| ATM Locations | Hong Kong |
| Issuing Bank | Natwest |
| Acquiring Bank(s) | Bank of China and HKG |
| Card Type | Debit Card |
| Withdrawal time period | 27Jul08 2218hrs & 28Jul07 1724hrs |
| Days from theft to discovery | Unknown |
| Card theft involved | No |
| Level of customer action | Bank called customer to warn, telephone conversation. |
| PIN Status | Received April 2007 and changed to customer's own number |
| Outcome | Resolved. Customer received full refund. |
Case Details
- Customer was phoned by bank on 28th July; bank told her that a series of withdrawals had been made in Hong Kong, over the weekend and asked her to confirm she was not responsible.
- Customer was in Dublin that weekend, and denies responsibility.
- Bank says the fraudulent transaction was magnetic stripe based, and promised refund imminently.
- Bank refunded money in full and advised by text messsage 4th August
