2004 Camm Case
From Phantom
Key Facts
| Amount stolen | £500 |
| Number of Withdrawals | 2 |
| ATM Locations | Unknown |
| Issuing Bank | Abbey National |
| Acquiring Bank(s) | Unknown |
| Card Type | Current Account |
| Withdrawal time period | One pair of withdrawals |
| Days from theft to discovery | 1 day |
| Card theft involved | Yes |
| Level of customer action | Telephone conversations with bank |
| PIN Status | Original PIN destroyed after issue and never used |
| Outcome | Unresolved. |
Case Details
- Customer left handbag in car overnight on Sun 24th Oct 04.
- Car door was forced and handbag stolen. Loss of handbag discovered at noon the next day.
- Customer's husband phoned Abbey National, was informed that two withdrawals each of GBP250 had been made, and that card was cancelled. * Customer cancelled other cards as well.
- Customer reported theft to police, then went to local bank branch next day.
- Customer was told reimbursement would be quite fast and basically just a formality.
- Customer's husband pointed out that wife refused to use ATMs, and only used card as a debit card, and did not even know the PIN as she had destroyed it when first issued.
- Customer was refused refund and told that she must have made PIN available to thief.
- Customer states that a friend who had once worked in a bank fraud department argued with the bank on her behalf by telephone but the bank later claimed no recollection of the conversation.
- Customer has still not been reimbursed.
- Further details on this case to follow.
