2003 Butterly Case

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Key Facts

Amount stolen £430
Number of Withdrawals 2
ATM Locations Kilburn, London, UK
Issuing Bank Natwest
Acquiring Bank(s) Barclays, Halifax
Card Type Debit Card
Withdrawal time period 1 hour
Days from theft to discovery 24 hours
Card theft involved No
Level of customer action Verbal complaint by customer, followed up by letter
PIN Status Unknown
Outcome Resolved. Natwest refunded the amount in full within a week.

Case Details

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