From Phantom
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Key Facts
| Amount stolen | £3,800
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| Number of Withdrawals | 25
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| ATM Locations | London (unconfirmed)
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| Issuing Bank | Unknown
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| Acquiring Bank(s) | Unknown
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| Card Type | Switch
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| Withdrawal time period | Unknown
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| Days from theft to discovery | Unknown
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| Card theft involved | No
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| Level of customer action | Legal advice, formal & informal complaints to bank
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| PIN Status | Changed after Issue and Original (card reissued during thefts)
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| Outcome | Resolved. Customer refunded and given £100 compensation
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Case Details
- Customer complained after £3000 stolen.
- Bank reissued new card and PIN, customer took legal advice, then repeatedly complained to the bank.
- Another £800 stolen.
- Customer closed account after withdrawing up to overdraft limit, and continued complaints.
- Bank refunded money and provided small compensation.
