2008 Butterly Case

Key Facts

Amount stolen	£270.62
Number of Withdrawals	2
ATM Locations	Hong Kong
Issuing Bank	Natwest
Acquiring Bank(s)	Bank of China and HKG
Card Type	Debit Card
Withdrawal time period	27Jul08 2218hrs & 28Jul07 1724hrs
Days from theft to discovery	Unknown
Card theft involved	No
Level of customer action	Bank called customer to warn, telephone conversation.
PIN Status	Received April 2007 and changed to customer's own number
Outcome	Resolved. Customer received full refund.

Customer was phoned by bank on 28th July; bank told her that a series of withdrawals had been made in Hong Kong, over the weekend and asked her to confirm she was not responsible.
Customer was in Dublin that weekend, and denies responsibility.
Bank says the fraudulent transaction was magnetic stripe based, and promised refund imminently.
Bank refunded money in full and advised by text messsage 4th August