2004 Fomfer Case

Key Facts

Amount stolen	USD 200
Number of Withdrawals	1
ATM Locations	4400 Route 23, New York, USA
Issuing Bank	Bank of America
Acquiring Bank(s)	ATM Provider to College Campus
Card Type	Checking Account (unconfirmed)
Withdrawal time period	1 days
Days from theft to discovery	4 days
Card theft involved	No
Level of customer action	Enquiry to bank
PIN Status	Customer chosen PIN, considerably longer than 4 digits
Outcome	Resolved. Customer refunded in full

Customer made a withdrawal for USD20 from an ATM on a college campus, Route 23 in New York.
Checking his account online a few days later he noted a withdrawal on the same day at the same machine for USD200, which he notes is exactly 10 times more than the legitimate withdrawal he made.
He notes that Bank of America requires him to use his ATM PIN for online banking, but also that it is much longer than a conventional four digit PIN.
He also notes that the campus building containing the ATM is closed in the evening.
Customer raised complaint with bank, and was given a provisional refund of full amount three days later.
Call-center employee seemed to think this transaction was probably due to a malfunction.
About a month later, the bank sent a letter confirming that the refund was permanent.
Customer stated he was very satisfied with the service he had received from the bank in dealing with this incident.
It seems this incident is this site's first recorded case which can be explained by an ATM malfunction.