2001 Colthurst Case
From Phantom
Key Facts
| Amount stolen | £3,800 |
| Number of Withdrawals | 25 |
| ATM Locations | London (unconfirmed) |
| Issuing Bank | Unknown |
| Acquiring Bank(s) | Unknown |
| Card Type | Switch |
| Withdrawal time period | Unknown |
| Days from theft to discovery | Unknown |
| Card theft involved | No |
| Level of customer action | Legal advice, formal & informal complaints to bank |
| PIN Status | Changed after Issue and Original (card reissued during thefts) |
| Outcome | Resolved. Customer refunded and given £100 compensation |
Case Details
- Customer complained after £3000 stolen.
- Bank reissued new card and PIN, customer took legal advice, then repeatedly complained to the bank.
- Another £800 stolen.
- Customer closed account after withdrawing up to overdraft limit, and continued complaints.
- Bank refunded money and provided small compensation.
